Privacy Policy

1. Introduction

Chandler Insurance Agency ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (chandlerinsurancemn.com) or submit information through our quote forms, contact forms, or other interactions.

This policy applies to all visitors, users, and others who access our website or services in Minnesota and throughout the United States.

2. Information We Collect

Personal Information You Provide

When you submit a quote request, contact form, or schedule an appointment, we may collect:

• Full name, date of birth, email address, phone number
• Mailing address, city, ZIP code
• Occupation and driver’s license information (for auto quotes)
• Vehicle details (year, make, model, VIN, usage)
• Property details (year built, square footage, heat type, updates)
• Business information (business name, entity type, payroll, employees)
• Claims history and current insurance information

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring website
• Cookies and similar tracking technologies (see Cookies Policy)

3. How We Use Your Information

We use the information we collect to:

• Provide personalized insurance quotes and recommendations
• Process your requests and communicate with you about your policies
• Shop multiple insurance carriers to find the best coverage and rates for you
• Improve our website, services, and customer experience
• Comply with legal and regulatory requirements (including Minnesota insurance laws)
• Send important notices about your coverage, claims, or policy changes

4. How We Share Your Information

We may share your personal information with:

• Insurance Carriers — We submit your information to multiple insurance companies to obtain quotes and bind coverage on your behalf.
• Service Providers — Third parties who help us operate our business (e.g., Netlify for form processing, email delivery services).
• Legal and Regulatory Authorities — When required by law, court order, or to protect our rights and safety.
• Business Transfers — In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information for monetary or other valuable consideration.

5. Your Rights Under Minnesota Law (MCDPA)

Under the Minnesota Consumer Data Privacy Act (MCDPA), effective July 31, 2025, you have the right to:

• Confirm whether we process your personal data
• Access your personal data
• Correct inaccuracies in your personal data
• Delete your personal data
• Obtain a portable copy of your personal data
• Opt out of processing for targeted advertising or profiling

To exercise these rights, please contact us at home@chandlerinsurancemn.com or (218) 326-4655.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Quote information is typically retained for a minimum of 3 years.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Chandler Insurance Agency
322 NE 5th Street, Grand Rapids, MN 55744
Phone: (218) 326-4655
Email: home@chandlerinsurancemn.com